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High-end Web Design to Grow Your Business with Impact → Let's Work Together
Dash Creative Agency
LOS ANGELES
Frequently Asked Questions
Whether you're just getting started or ready to take the next step, below you'll find answers to the questions we get asked most often, from our design process and timeline to what it's like to work with us. If you don't find what you're looking for, we're always happy to help.
Typically, we're booked out a few weeks in advance so you’ll want to get your spot reserved as soon as possible. This will give you time to complete your design questionnaire and for us to gather everything we'll need from you before we begin your project.
Each of our design services is created to support different stages of growth and varying design needs. The right fit depends on where you are now, your goals, and the level of customization you're seeking.Signature Design is best for established businesses ready to scale with a fully custom, strategic website that reflects your elevated brand positioning. Includes integrations like a blog, booking and online store. Includes 15+ pages.Demi Design is ideal for those who want a custom website with a more focused scope and an accelerated timeline. Includes up to 10 pages.Essential Design is perfect for new or pivoting businesses who want a modern, polished website that is authentic to the business you're building. Includes up to 5-7 pages.VIP Design Day is a focused day dedicated to elevating your website design - or clarifying your brand messaging - or - optimizing your SEO to increase your visibility online.Hourly Design is on-demand support for updating copy, technical tasks, website updates and small design projects.Schedule a consultation to get started.
Our design process is collaborative and guided by the goals you have for your business. It’s designed to bring clarity to your vision, elevate your online presence, and ensure your website supports sustainable growth. Each design service follows this core approach, and adapted to fit the scope and timeline of your project.Strategy & Discovery: We begin with an in-depth conversation to understand your website goals, how you want your business to function online, and the design aesthetic that best reflects your brand. This foundation shapes our design direction, site structure, and overall strategy.Content & Visual Storytelling: We refine your brand message through clear, compelling copy and strategic visual storytelling that guides visitors through your site with intention. Depending on your service tier, you may provide content, or we can support you with professional copywriting services.Design & Development: We design and build a conversion-focused website that balances sophisticated aesthetics with intuitive functionality. You’ll have structured opportunities to review progress and provide feedback, with a clear project timeline to ensure a smooth, well-managed experience.Launch & Ongoing Support: We provide hands-on support during launch to ensure a seamless transition when your site goes live. Post-launch support is included with every service, and we remain available to assist as you continue to evolve your digital presence.We approach every project with the same philosophy of collaboration, attention to detail, and strategic intent, ensuring your website continues to support your business as it grows.
Each project begins with a clear timeline outlining key milestones, review periods, and your targeted launch date. This ensures we stay aligned throughout the process and move forward with intention and clarity.Typical timelines are as follows:Signature Design: approximately 6-8 weeksDemi Design: approximately 4-6 weeksEssential Design: approximately 3-4 weeks.VIP Design Day: delivered in one day (with a 1-3 day prep window prior to beginning your session).Hourly Design: scheduled with designer and completed same day.Timelines may vary slightly depending on project scope and content readiness. All details are confirmed at the start of your project.
Before your project begins, you’ll receive clear preparation guidelines outlining what’s needed, including your website copy, images, brand assets, and instructions on how and where to provide them. Being prepared ensures a smooth, focused, and intentional design process.
For Signature Design, Demi Design and Essential Design Projects:A 50% deposit is required to reserve your project date on our design schedule, with the remaining balance due upon completion prior to handoff.A contract is provided that outlines payment terms, scope of work, and a detailed project schedule. We'll send you an invoice that you can pay directly via debit or credit card for your convenience.For VIP Design Day and Hourly Design Packages:These packages are purchased directly on our site. Once purchased, your time is reserved on our design calendar and your project will be scheduled with our design.Payment plans are available upon request to support your business needs.
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